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Accident repair

The ARC Group is committed to providing the highest standard of vehicle repair and we invest heavily in the latest technology, equipment and training, enabling us to deliver this standard consistently across our 5 Wiltshire and Avon accident repair centres. Our highly-trained and experienced technicians work to BS 10125, the new British Standard for Vehicle Damage Repair, ensuring your vehicle is returned in good-as-new condition.

Initial contact

From the initial contact by one of our customer service team, the arrangements are made for the vehicles to be collected by our staff or for you to bring your vehicle to us. Where the insurance company has negotiated a provision of a courtesy car, one will be provided for the duration of repairs.

 

If your vehicle is a total loss, ie: beyond economical repair, a courtesy car is not always provided. This will depend on each individual's insurance cover.

 

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Work specification

Once the vehicle arrives on site, the Vehicle Damage Assessment team will provide a detailed work specification, which is then agreed with the policy holders' insurers.

 

Insurance negotiations today are supported by the use of digital imagery, allowing pictures of the damaged vehicle to be sent to the insurer's claims office to give much faster authorisation for the repairs to commence.

 

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Authorisation

Following the authorisation of work, the parts are ordered and once received the vehicle will be scheduled into the Bodyshops production process. Repairs sometimes involve the use of high specification jigs, alignment systems and all of the necessary equipment to produce a quality repair.

 

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Refinishing

The most up to date spray booths are used together with water based paints, providing the most modern environment friendly approach to vehicle refinish. Our paintwork and corrosion protection carry a lifetime warranty. Mechanical parts are covered by manufacturers warranty (usually 1 year).

 

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Quality checks

Once the vehicle repairs have been completed, the last stage is for the vehicle to be cleaned and prepared for collection. One of our senior managers will check the repairs before final quality control sign off. Then our customer service team will make contact with you to arrange collection.

 

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Progress updates

The progress of each vehicle can be tracked on our website. All customers also receive regular updates via their mobile phones, with text messaging and emails from the system. Just ask if you have not received your personal logins to the system.

 

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Group locations
Bristol Accident Repair Centre (Central) Ltd
1 Jane Street
Lawrence Hill, Bristol
BS5 9JD
T: 01179 553 399
F: 01179 553 225
E: bristolcentral@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Hinton Rescue) - 01225 448 025
Bristol Accident Repair Centre Ltd
Environmental House
Anthea Rd, Fishponds Trading Estate
Fishponds, Bristol BS5 7EX
T: 01179 651 876
F: 01179 585 995
E: bristol@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Hinton Rescue) - 01225 448 025
Chippenham Accident Repair Centre Ltd
Vincients Road
Bumpers Farm Industrial Estate
Chippenham, Wiltshire SN14 6NQ
T: 01249 447 575
F: 01249 448 007
E: chippenham@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Oakwood Recovery) - 01225 812 433 and 07879 665 959
Swindon Accident Repair Centre Ltd
Unit P, Wedgewood Close
Swindon, Wiltshire
SN2 1EJ
T: 01793 433 246
F: 01793 525 495
E: swindon@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Oakwood Recovery) - 01225 812 433 and 07879 665 959
Weston Accident Repair Centre Ltd
5 Langford Road
Weston-super-mare
Avon, BS23 3HP
T: 01934 628 873
F: 01934 621 328
E: weston@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Hinton Rescue) - 01225 448 025