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Customer feedback

Customer service is the number one priority at the ARC Group and we aim to make your accident repair experience as painless as possible with first-class repair and support. Please tell us about your experience with us by filling in our short online Customer Satisfaction Survey. We take your opinion very seriously and your feedback really does help us maintain and improve our level of service for the future.

 

What to do if you have a complaint

If you’re not completely satisfied with our service or repairs, let us know and we’ll do our best to put things right. We are fully committed to addressing all reasonable complaints and within a reasonable timeframe. Please contact us using the details below:

 

Call: Chris Pomroy (Managing Director) on 01249 447575

Email: chris@arcgroup.uk.com

Write to: Chris Pomroy, Chippenham Accident Repair Centre Ltd Vincients Road, Bumpers Farm Industrial Estate, Chippenham, Wiltshire SN14 6NQ

 

The personal information you submit within this Customer Satisfaction Survey form will only be used to identify you as a genuine ARC Group customer and substantiate your feedback. For further information on how we use and store your data, please see our Privacy Policy.

How would you rate:

Poor

Average

Excellent

Our repair on your vehicle?

Poor
Average
Excellent

Our overall level of service?

Poor
Average
Excellent

The friendliness of our team?

Poor
Average
Excellent

The time taken to carry out repair?

Poor
Average
Excellent

How we communicated with you?

Poor
Average
Excellent

Would you recommend us to another?

Yes

No

 

Yes
No

How would you rate your experience with us?

How did you find us?

Insurance
Company
Internet
Search
Other
 

Are you happy for us to publicise your feedback?

Yes

No

 

Yes
No
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Group locations
Bristol Accident Repair Centre (Central) Ltd
1 Jane Street, Lawrence Hill, Bristol BS5 9JD
T: 01179 553 399 | F: 01179 553 225 | E: bristolcentral@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Hinton Rescue) - 01225 448 025
Bristol Accident Repair Centre Ltd
Environmental House, Anthea Rd, Fishponds Trading Estate, Fishponds, Bristol BS5 7EX
T: 01179 651 876 | F: 01179 585 995 | E: bristol@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Hinton Rescue) - 01225 448 025
Chippenham Accident Repair Centre Ltd
Vincients Road, Bumpers Farm Industrial Estate, Chippenham, Wiltshire SN14 6NQ
T: 01249 447 575 | F: 01249 448 007 | E: chippenham@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Oakwood Recovery) - 01225 812 433 and 07879 665 959
Swindon Accident Repair Centre Ltd
Unit P, Wedgewood Close, Swindon, Wiltshire SN2 1EJ
T: 01793 433 246 | F: 01793 525 495 | E: swindon@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Oakwood Recovery) - 01225 812 433 and 07879 665 959
Weston Accident Repair Centre Ltd
5 Langford Road, Weston-super-mare, Avon BS23 3HP
T: 01934 628 873 | F: 01934 621 328 | E: weston@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Hinton Rescue) - 01225 448 025
Group Notification Centre
T: 0117 374 5800 | E: notification@arcgroup.uk.com